Coinbase is an American public company. It was established 10 years ago in June 2012. Earlier its headquarters were in California, San Francisco but now because of COVID-19 it has closed its headquarters and is working remotely.
If you have recently received a notification saying “Your Account has been disabled” after Coinbase Sign in, then this blog is just for you. This blog will explain the reasons for a disabled account, its solutions, and how to contact its customer care services.
Reason for Account Disabled
The main reason for the account being disabled is mainly due to security reasons if there is any suspicious activity regarding the security of your account then they will automatically disable your account temporarily.
Sometimes a customer may also directly ask to disable the account if they believe that their account security is in danger.
And to protect your account you should enable 2-factor authentication by adding a phone number to your account and changing your password into a more complex one by using capital and small letters and special symbols and numbers. But remember to change your password after every 3-4 months. It will maintain the security of the account.
Solutions to recover your account
- The first and foremost step is to try changing your password during Coinbase Sign in. Remember that the new password should not be the same as the previous one or has never been used before.
And try to change the password to a more complicated one as it makes it difficult to remember for any other third party who is trying to get unauthorized access. You can use some numerics, special characters, and some upper and lowercase letters to make it complicated. But do not keep using this same password for a long time. Instead, try to change it within 3-4 months to maintain the security level.
And if you are still unable to access your account then you should try and contact Coinbase Consumer Support Services.
Given below is the method to describe how you can contact Consumer Support Services.
- Consumer service through Email
If you do not wish to contact them directly by phone, then you can email them stating your query and you can ask them to resolve the said query as soon as possible. But the agent may first ask you to verify your identity first. But it may take some days to receive the business ticket (it means that your query has been raised and is under processing to be resolved). Remember that during the period when you have raised your issue till it resolves, no one should have access to your account. It may cause some serious damage to the account.
- Customer Service via Phone
After calling their customer care number they will ask you for some details for identity confirmation. But remember that an agent will never ask you for your account password or any 2-factor authentication codes. It is sensitive information that should not be shared with anyone.
Conclusion
It is available on both mobile and web platforms, but the two versions have some key differences. In this blog, we tried to tell you the reasons for your Coinbase account being disabled and the methods to contact their customer services. We hope that now you are able to do your Coinbase Sign in without facing any problems.
