If you've ordered something from SHEIN and your package hasn't arrived, the first step is to check your tracking information to see if there are any updates or delivery exceptions.
If the tracking information shows that the package has been delivered but you haven't received it, you can file a claim with SHEIN to request a refund or a replacement.
Here are some tips for filing a claim with SHEIN missing package:
- Contact SHEIN customer service: Start by contacting SHEIN customer service through their website or app. Explain that your package is missing and provide your order number and tracking information. They may ask you to wait a few more days to see if the package arrives, or they may immediately initiate an investigation.
- Provide all necessary information: Make sure to provide all necessary information to SHEIN, including your name, shipping address, and contact information. If you have any additional information that may help with the investigation (such as security footage of your delivery location), provide that as well.
- Be patient: Depending on the situation, it may take SHEIN some time to investigate your claim and determine the best course of action. Be patient and follow up with customer service regularly to check on the status of your claim.
- Consider your options: Depending on the outcome of the investigation, SHEIN may offer you a refund, a replacement package, or store credit. Consider all of your options and choose the one that works best for you.
- Protect yourself in the future: To avoid missing packages in the future, consider using a delivery service that requires a signature upon delivery or having packages delivered to a secure location (such as a locker or a post office box). You can also consider purchasing shipping insurance for valuable packages.
